Shipping policy

 

This policy applies to all orders shipped within the United States and internationally. We stand behind the quality and reliability of our products, and customer satisfaction is our top priority with every purchase. Below is key information regarding our shipping policy:

Shipping Order Handling Time

We have a 3-5 Days (Mon-Fri) Order handling Time Period.

Currently we are offering 2 shipping services:

Cut off time

Our cutoff time is 7pm (GMT -8).

Damaged Items

For issues with damaged packaging or incidents during shipping and transit, please refuse the package from the carrier if possible. Otherwise, accept the package and contact us right away so we can file a claim with the shipping provider and send a replacement. We will work directly with the carrier to document and process damage claims.

Filing Claims

Although we take care in packaging items to prevent damage in transit, occasionally accidents can happen. Please contact us as soon as possible if your order arrives damaged so we can open a claim and make it right. We gladly provide guidance to support customers through the claims procedures.

Starting a Return

To initiate a return, please email us at support@novosabe.com with your order number and reason for return. We will respond with return approval and instructions.

Return Approval

While we do accept returns within 7 days for store credit, we kindly ask that you obtain return approval before sending items back to us. This helps us ensure you receive the proper refund once items are received. Returns sent to us without return approval may be rejected.

We hope you love your Novo Sabers purchase! But if you need to return an item, please reach out so we can make it right. Thank you for choosing Novo Sabers!